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SHIPPING POLICY

At Your Service

We want you to have the best possible experience when you shop for cleaning products online with us. That’s why we have made the shipping process easy and flexible, using BOBGO to handle our shipments. This allows you to select from five different courier partners to deliver your package, giving you the power to choose your order. Clean Co. Online values your autonomy and transparency in every aspect of your purchase.

ELIGIBILITY FOR REFUNDS AND EXCHANGES

How We Do It

  • To be eligible for a return, your item must be unused and in the same condition as when you received it.

  • You must also return the item in its original packaging.

  • Additionally, we need a receipt or proof of purchase to process your return.

  • Please note that only regular priced items are eligible for a refund. Sale items are non-refundable.

  • If you received the item as a gift and it was shipped directly to you, you will receive a gift credit equal to the value of your return.

  • If you need to exchange an item due to defect or damage, please contact us at : ADMIN@CLEANCOONLINE.COM. We will replace the item with the same one, if available.

PRIVACY POLICY

Your Data Is Safe

WHAT PERSONAL INFORMATION WE COLLECT

We value your privacy and we only collect the information that is necessary to provide you with the best service possible. When you visit our Site, we automatically collect some information about your device, such as your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We also collect information about how you use our Site, such as the web pages or products that you view, the websites or search terms that referred you to our Site, and how you interact with our Site. We call this information Device Information.

We collect Device Information using the following technologies:

Cookies are small files that are stored on your device or computer and help us remember your preferences and settings.

Log files record the actions that occur on our Site, and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

We also use other tracking tools and/or technologies to monitor and improve our Site.

When you make a purchase or attempt to make a purchase through our Site, we also collect some information from you, such as your name, billing address, shipping address, payment information (including credit card numbers We accept Visa, Mastercard, and American Express), email address, and phone number. We call this information Order Information.

We may also collect other information that you provide to us voluntarily or that is required by law.

We refer to both Device Information and Order Information as Personal Information in this Privacy Policy.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect to fulfil your orders placed through our Site. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations.

We also use this Order Information to:

Communicate with you about your order status and any questions or concerns you may have.

Protect our Site and our customers from potential risk or fraud.

Send you information or advertising relating to our products or services, if you have given us your consent.

We use the Device Information that we collect to improve and optimize our Site. This helps us provide you with a better user experience and more relevant content.

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